Send a request
- Click [Help & feedback] in the sidebar The request window opens.
- Pick a category Choose [Problem or error], [Question], [Feature request], or [Other].
- Write your message You can write up to 1,200 characters.
- Click [Send] Your request is submitted.
- Symptom
“You've sent requests too often. Please try again later.” appears
- Cause
You went over the number of requests you can send in an hour (5).
- Fix
Wait a while, then send it again.
Check for replies
Requests you send appear in the [My requests] tab as [Received]. When the team replies, the status changes to [Answered].
When a reply arrives, we also let you know with a notification and an email. When there's a new reply, a number appears next to [Help & feedback] in the sidebar. Opening [My requests] marks replies as read.
Frequently asked questions
Is my meeting content sent with a request?
No. Only your current page path and environment are included. Meeting content is never sent.
Where do I see replies?
In the [My requests] tab of [Help & feedback]. When there's a new reply, a number appears in the sidebar.
Can I send as many requests as I want?
No. There's a limit on how many you can send in an hour. If you hit it, wait a while and send again.