Recording won't start
- Symptom
“Microphone permission is required” appears
- Cause
The browser isn't allowed to use the microphone.
- Fix
Allow the microphone in your browser's site settings. Then click the record button again.
- Symptom
“No available microphone was found” appears
- Cause
There's no microphone available.
- Fix
Check that a microphone is connected.
- Symptom
“Recording couldn't start, so the session expired. Please try again.” appears
- Cause
It didn't connect within 1 minute of starting.
- Fix
Click the record button again.
- Symptom
The [End meeting] button doesn't respond
- Cause
You can't click this button while recording.
- Fix
Click [Pause], then click [End meeting].
Can't connect
- Symptom
“Couldn't connect to the live transcript server” appears
- Cause
There may be a problem with your sign-in or your internet connection.
- Fix
Check that you're signed in and connected to the internet. Then click the record button again.
- Symptom
“This meeting is being recorded in another tab or on another device” appears
- Cause
The same meeting is already being recorded in another tab or on another device.
- Fix
Pause recording in that tab or on that device.
- Symptom
“Lost connection to the recording device” appears
- Cause
The connection to the device that was recording was lost.
- Fix
Try again in about 1 minute, once that device's recording has been closed out.
- Symptom
“Recording stopped because the connection was lost” appears
- Cause
The network connection dropped and recording stopped.
- Fix
Check your network, then click [Resume] to keep recording.
- Symptom
“The connection to the speech recognition service was interrupted. Please try again later.” appears
- Cause
The connection to the speech recognition service was lost.
- Fix
Wait a moment, then click [Resume] to keep recording.
The summary doesn't appear
- Symptom
“Waiting for analysis” appears
- Cause
Analysis hasn't been requested yet.
- Fix
Click [Request analysis].
- Symptom
“The meeting couldn't be analyzed” appears
- Cause
Analysis failed.
- Fix
Click [Reanalyze]. Your transcript and meeting record are still there.
- Symptom
“Speakers couldn't be separated” appears
- Cause
Speaker separation failed.
- Fix
The summary is created without speakers. Add names yourself in the transcript.
Invite, delete, or permission messages
- Symptom
“This invite has expired” appears
- Cause
The invite link is past its valid period.
- Fix
Invite links are valid for only 1 day. Ask an admin to invite you again.
- Symptom
“This invite is for a different email account” appears
- Cause
You signed in with an account other than the invited email.
- Fix
Sign in with the Google account for the invited email.
- Symptom
“Invites can't be sent right now. Please try again later.” appears
- Cause
You went over the number of invites you can send in a day.
- Fix
Send it again after some time has passed.
- Symptom
“A project with notes can't be deleted.” appears
- Cause
You can't delete a project that has even one note.
- Fix
Ask an admin to delete the project's notes first, then delete the project.
- Symptom
“You don't have permission to change this workspace.” appears
- Cause
You tried to change an admin-only setting from an account that isn't an admin.
- Fix
Only admins can rename the workspace, manage integrations, and manage members. Ask an admin.
Still not fixed
For problems in the desktop app, see the troubleshooting section of Desktop app.
If that doesn't help, send a [Problem or error] request from [Help & feedback] in the sidebar. See Help & feedback for how to send one.